PRIVACY POLICY
The General Data Protection Regulation (“RGDP”, "Règlement Général sur la Protection des Données"), which came into effect on May 25, 2018, requires every company to ensure compliance regarding personal data.
Although we have long been committed to data security, we would like to take this opportunity to be even more transparent with you and renew our commitments to privacy protection.
Our commitments can be summarized in the following actions, which will be detailed in the text:
We only share your data with your permission;
We use your data to improve our products and services;
We store your data securely;
We allow you to update, delete, and view your data;
We have appointed a Data Protection Officer (“DPO”).
1. Who is responsible for your personal data?
IRUMAIA VOYAGES is responsible for processing your personal data. This means we determine the purposes and means of processing this data and act as your main point of contact, as well as for supervisory authorities, regarding its use.
We have appointed a Data Protection Officer (“DPO”) who ensures that your personal data is always handled transparently, accurately, and in compliance with the law.
You can contact our Data Protection Officer at the following address: contact@irumaiavoyages.com
If you wish to obtain more information about the data we hold about you or exercise your rights to access, rectify, transfer, delete your data, or limit/oppose processing, please contact us at the following address, specifying your email address, first and last name: contact@irumaiavoyages.com
2. What data do we collect?
We may collect personal data directly from you or indirectly via third parties. In accordance with the data minimization principle, we only collect data that is strictly necessary for the purposes for which it is used.
Personal data is any information that can identify you directly (first name, last name…) or indirectly (phone number, file number…).
The categories of data we collect include:
Demographic data (gender, language, age…);
Identification data (first name, last name, address, phone number, email…);
Customer profile data (preferred products, preferred communication methods…);
Commercial data (purchase history…);
Connection data (IP address…).
This information is provided with your consent and is used to fulfill our contractual obligations and/or for commercial communication purposes.
However, some content displayed on IRUMAIA VOYAGES websites is not hosted by IRUMAIA VOYAGES. These elements are embedded from third parties, such as YouTube™ or Vimeo™ videos, Twitter™ or Facebook™ share buttons, etc. Such integrations are not covered by this privacy policy, but instead by the third party’s privacy policy, which we review for GDPR compliance before use.
3. Why do we process your data?
We collect your data for the following reasons:
To fulfill your travel arrangements (hotel bookings, vouchers, visa requests, etc.);
For legitimate interests (fraud prevention, etc.);
Based on your consent (promotional offers, information, event invitations, contests, etc.);
To comply with our legal and regulatory obligations.
4. How do we protect your data?
Collecting, processing, storing, and sharing your data securely is a top priority.
IRUMAIA VOYAGES is committed to maintaining the confidentiality and security of your data and has implemented appropriate security measures to prevent loss, destruction, misuse, unintentional alteration, or unauthorized disclosure, including:
Using encryption on data entry forms;
Storing data on secure servers;
Performing regular data backups;
Ensuring data is not accessible to unauthorized individuals;
Training our teams on personal data protection;
Deleting your data once the legal or contractual retention period expires.
5. Who can access your personal data?
The personal data you provide will not be communicated or transferred to third parties without your prior consent, which you can revoke at any time by contacting us at: contact@irumaiavoyages.com
Some data may be shared with trusted third parties, such as:
Advertising platforms (for audience segmentation or retargeting);
Payment service providers;
Partner destination management companies (DMCs);
Airlines…
We do not sell or trade your personal data under any circumstances.
IRUMAIA VOYAGES may, however, transfer personal data internationally (within or outside the EU):
To enable your travel and ensure a smooth arrival in a foreign country. In such cases, we require the third party to uphold strict confidentiality and data protection standards.
To comply with our legal obligations (e.g., court orders, police or gendarmerie requests).
6. What is the legal basis for processing your personal data?
Processing of your personal data is carried out based on IRUMAIA VOYAGES’s legitimate interests or your explicit consent.
7. How long do we keep your data?
We retain your data only for the time necessary to fulfill the purposes mentioned above or to meet our legal obligations.
Personal data used for marketing purposes may be retained for a maximum of three (3) years following the end of the commercial relationship.
8. How do we use cookies?
To learn more about how we use cookies, please refer to our legal notice or cookie policy section on our website.
9. What are your rights and how can you exercise them?
You have the right to withdraw your consent to the processing of your personal data at any time and to opt out of commercial communications. You can exercise your rights by contacting: contact@irumaiavoyages.com
